Returns and Refunds
Returns and Refunds: Our 60 Day Money Back Guarantee!
- We hope that every purchase from us satisfies your needs, but in the event that you need to make a return we are happy to offer a full product refund if your purchase is returned within 60 days of receipt.
- Please note that shipping charges will not be refunded.
- To receive a full credit, product must be returned in new / unused condition. Please return product with all original parts, paperwork and accessories to ensure full credit.
- A Returned product that is damaged or missing parts is not eligible for a refund.
- Restocking fees may apply for opened/used items.
- Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error of HeatedHut will receive a refund of up to 50% of the items price.
- Please contact a customer service representative within 5 business days if your product was damaged upon receipt.
If you wish to make an exchange or return please send to:
8030 DITMAN ST. UNIT 29, PHILADELPHIA, PA 19136
Cancellation Policies: If you have placed an order and wish to cancel email us at [email protected]